All Support Live Help Desk Hours: 8:00 AM-8:00 PM EST
After Hours/Emergency Support by phone only 24x7x365
We are a nationwide leader in business communication solutions. We help all our clients to deploy the most secure and reliable technologies that dramatically impact internal and external relationships. We have installed thousands of communication solutions for our clients and customers since the 1970s. We are uniquely qualified to design and implement technologies, so we can assure solidity of your company image and client relationships.
Feel free to reach out to a YipTel representative today to discuss your communication or technical support needs. We have representatives available throughout the country, ready and willing to point your establishment in the right direction.
What is my account login password?
If you haven’t changed your login password, it can be found along with your name, extension, and username on the User Guide provided to you initially. If you have lost your User Guide or have forgotten your password, your account administrator has the ability to reset it. You can also contact YipTel Support at 855-719-9969 and have us reset it. Please note: you will need to be an authorized contact or have your account CPNI password in order to have any passwords reset.
Why is my phone not ringing?
It’s always a surprise when you find you missed someone’s call, but never heard your phone ring. The first thing to always check is whether or not you are in a DND (do-not-disturb) status. You can typically tell on the display of your phone. If you are using a Polycom device, you will want to make sure there is a checkmark beside your line key. DND will show a symbol which resembles a do-not-enter sign. Other devices may show this symbol in other areas in the display, but it always means the same. To remove yourself from DND, simply press the DND button. It is also possible that your phone became disconnected from YipTel’s service. This will typically be pretty obvious on the phone where you will receive messages such as ‘URL Calling Disabled’, ‘Line Unregistered’, or ‘Network Disconnected’. If any of these are the case for you, please contact YipTel Support at 855-719-9969, Option 3 to have our engineers walk you through the remedy. We’ll have you fixed up in no time.
Why do my calls sound choppy?
We understand how frustrating choppy calls can be in your business. There are a number of things can cause your calls to be choppy. These can range from a poor internet connection at your site, to the caller traveling in and out of spotty coverage on their cell phone. In order to take a closer look, please contact YipTel Support at 855-719-9969, Option 3. Please make sure to have 2 or 3 call examples on hand that you can provide us (i.e. called number, date, time).
Where can I find additional training resources?
It is important to us that you understand fully how to use your YipTel system. If you are in need of quick training recap or are wondering how to do something, you can visit the Resources section of our website. If you aren’t able to find the answers to your questions there or feel like you are in need of another training, please don’t hesitate to contact us. We are always here to help.
I forgot my voicemail PIN. How can I reset it?
Resetting your voicemail PIN is incredibly easy on both YipTel Cloud and YipTel Enterprise. On Cloud, simply visit your individual web portal by visiting portal.yiptel.com. Simply login, using your number and password, and then select the Settings tab at the top. From there you choose a new PIN (remember that it must be 6-10 digits and cannot be sequential). On Enterprise, you can easily change your PIN if you have the MXIE desktop application by selecting File and then Change PIN.
If you have forgotten your Cloud Portal password, or don’t have access to MXIE on Enterprise, your account administrator can easily reset your PIN or you can also contact YipTel Support at 855-719-9969 and have us reset it. Please note: you will need to be an authorized contact or have your account CPNI password in order to have any passwords reset.
What are the Support hours at YipTel?
We want to make sure we are available to answer any questions you have, when you have them. Our Customer Support team is available from 6am to 6pm, Monday through Friday. With that in mind, please know that we have staff on-hand to handle your technical support issues such as system outages 24 hours a day, 7 days a week. So if you need anything at all, please don’t hesitate to call!
I’m an account administrator. How do I login?
There are a slew of self-serve functionalities you can perform on your account as the administrator.
If you have a Cloud account, simply visit portal.yiptel.com/bg in your favorite web browser. It will ask you for your number and your password. These will be the same as your individual user credentials to make it easy to remember.
If you have an Enterprise account, you will need to make sure you have the MXadmin program which can easily be downloaded from your system web page at the IP address provided to you at install. Once you have that application downloaded and launched, it will bring you to a login screen. Your Login and Password will be identical to your user login and password for sake of ease, and your URL will be the same IP address given to you at install.
For more information on using your administrator functionalities, please visit the How-To section of our website.
I just got a new computer. How do I download my desktop application?
Making sure you have access to the added functionalities of our desktop applications is a critical part of your business. If you are a Cloud customer, simply login to your web portal and select the Apps tab at the top. From there, you will simply choose your computer’s operating system and download the associated application right from there. If you are an Enterprise customer, visit the IP address for your system given to you at the time of install and download the version of MXIE that matches your computer’s operating system.