A Brief Overview
Relay Utah is a public service which guarantees all citizens access to prompt, professional, and accurate communication through the telephone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind of hearing, or have difficulty speaking – can communicate on the telephone via TTY/TDD, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and Captioned Telephone in order to connect with family, friends, or businesses with ease.
How Relay Utah Works
Dial 711 or the appropriate toll-free number provided to connect with Relay Utah. A qualified communication Assistant (CA), will ask for the area code and number of the person you wish to call and will being relaying the conversation. Generally, the CA will voice the typed message from the text telephone (TDD/TTY) user to the person at the other end. The CA then relays the spoken words by typing them back to the TDD/TTY user.
Relay Utah offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents which includes Spanish to English translation. Specially trained CAs are on hand to assist in these types of calls. Relay Utah offers a variety of services, please refer to the website listed or call Relay Utah Customer Service for more details.
This is also available and ideal for individuals with hearing loss who are able to speak for themselves. A captioned telephone works like any other telephone with an essential difference: it allows you to listen as well as read every word the other party says throughout the conversation on the display window. For more information regarding captioned Telephone call Relay Utah Customer Service at 1-888-269-7477 (V/TTY) or visit www.relayutah.gov
Access to Services
Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 to reach Relay Utah, please call Relay Utah Customer Services. All services are available 24 hours a day, seven days a week. Consumers may place relay calls to English and Spanish speaking persons within Utah, across the United States and even internationally. By law, each conversation is handled with strict confidentially. There is no charge to access Relay Utah, although standard long distance charges apply.
Equipment Distribution Program
The public service commission of Utah is a government agency that regulates utilities and offers specialized phone equipment to Utah customers who are deaf, deaf-blind, hard of hearing or have difficulty speaking. This program includes equipment lending or purchasing options for qualified applicants. For more information, visit www.relayutah.gov
Please note that 711 is only to be used to reach Relay Utah. In an emergency you should continue to use 911. For emergencies, call 911 or your local emergency service TTY number directly, without using relay. The Americans with Disabililties Act (ADA) requires that 911 centers have a TTY and be prepared to handle emergency calls placed in this manner. Relay Utah will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume the responsibility for emergency calls.
To Place a Call Using Relay Utah, Dial 711
or dial one of the toll-free numbers below:
Customer Service Information
P.O Box 285
Aurora, NE 68818