Communication Setbacks Cured by YipTel
Myrexis, Inc. is a biotechnology company focused on developing and commercializing novel therapies for the treatment of cancer. The Myrexis pipeline includes clinical and pre-clinical product candidates with distinct mechanisms of action and novel chemical structures that have the potential to be first-in-class and best-in-class therapeutics.
The system administrator for Myrexis was tasked with finding the best communications platform available. Because there was no tolerance for downtime, reliability and redundancy were at the top of the list of requirements. A system that allowed desktop phones to integrate with their gigabit network was important. They also needed the ability to give their mobile employees the ability to connect to the system and to have a simple and easy way to connect their clients for training. In addition, the system needed to support Windows, Mac and Linux environments and be easy for the staff to use.
Myrexis began to examine the offerings of several local competitors to determine which could provide them with the most feature-rich, cost-effective telephone system. Among the candidates were Cisco, Shoretel and YipTel.
“In the end, the premise system offered by YipTel looked to be the best feature set, the easiest licensing, very good reliability and was hands down the best solution,” said system administrator Landon Harsh.
The MX250 Box delivered by YipTel is a SIP (Session Initiation Protocol) standard 2U rack mount appliance that can support up to 250 users in a single device with the ability to scale to 10,000 users. Its extensive feature set that is all supported on-box, so there is no need for additional equipment or servers. Because of this ‘all in one design’ it’s very simple and cost effective to provide 100% redundancy with a simple N+1 configuration.
“With regards to the redundancy of the platform, we found it to be much more tightly integrated and much more simplified. We wanted a phone system with the same level of redundancy as the rest of our infrastructure within our company which was a major factor in our choice. We also put in place an XRS-12 to automatically switch our PRI for dial tone” said Harsh.
Myrexis had deployed a fully gigabit network, and subsequently didn’t want phones slowing down their communications, so YipTel provided SIP-standard Polycom 650 phones that provided integrated gigabit and full HD voice quality, which offered Myrexis with a degree of future-proofing.
As part of the deployment process, YipTel provided staff members with training on the new system, making the transition simple and fast. Following implementation the training continued, enabling all the users to maximize the potential of the system.
Myrexis has enjoyed the reliability of the premise system provided by YipTel, and its easy-to-use interface has given peace of mind to the management and staff, while improving their ability to communicate with their clients.
Their remote employees are able to connect to the system without the need for a VPN via an onboard session border controller. In addition, the Conference Bridge and MX Meeting allowed them to interact via Web meetings with their clients, maximizing their connectivity while reducing fears of network problems. The improved level of communications has also saved them money on business travel.
“We’ve really been impressed with YipTel and the subsequent system,” said Harsh. “There are great messaging features, the desktop management tool is second to none and cross-platform as well, so whether you are a Windows Linux or Mac shop they’ve got yourself covered. The engineers are very knowledgeable and the sales staff is prompt and courteous. I would recommend YipTel for any business with telephony needs.”