Join the YipTel revolution
The YipTel revolution means getting all of the voice and data you need simply and reliably with the power of the cloud. You can improve productivity with desktop tools such as instant messaging, video calling, video conferencing and even video voicemail; or connect with your mobile device. We have the ability to deliver our services on a nationwide network or on an already existent internet connection, which means that joining the conversation has never been easier.
Today’s workforce is mobile and needs to connect to coworkers and clients from whatever device they have, wherever they may be. With YipTel, your extension can be delivered to you as a phone on your desk, software on your computer or an app on your smartphone or tablet. This provides an unparalleled level of flexibility allowing you to connect how, when or where you choose. Our service is not your typical phone system; it is a business communications solution that connects you to your clients and coworkers virtually anywhere.
As a carrier, YipTel delivers a redundant cloud-based solution that provides 5 9’s reliability. Our clients receive only the highest quality equipment We monitor and manage the system so you don’t have to. We deliver simple and reliable technologies that will dramatically improve your business.
- Where can I find additional training resources?
It is important to us that you understand fully how to use your YipTel system. If you are in need of quick training recap or are wondering how to do something, you can visit the Resources section of our website. If you aren’t able to find the answers to your questions there or feel like you are in need of another training, please don’t hesitate to contact us. We are always here to help.
- What are the Support Hours at YipTel?
We want to make sure we are available to answer any questions you have, when you have them. Our Customer Support team is available from 6am to 6pm, Monday through Friday. With that in mind, please know that we have staff on-hand to handle your technical support issues such as system outages 24 hours a day, 7 days a week. So if you need anything at all, please don’t hesitate to call!
- I just got a new computer. How do I download my desktop application?
Making sure you have access to the added functionalities of our desktop applications is a critical part of your business. If you are a Cloud customer, simply login to your web portal and select the Apps tab at the top. From there, you will simply choose your computer’s operating system and download the associated application right from there. If you are an Enterprise customer, visit the IP address for your system given to you at the time of install and download the version of MXIE that matches your computer’s operating system.
- I'm an account administrator. How do I login?
There are a slew of self-serve functionalities you can perform on your account as the administrator. If you have a Cloud account, simply visit portal.yiptel.com/bg in your favorite web browser. It will ask you for your number and your password. These will be the same as your individual user credentials to make it easy to remember. If you have an Enterprise account, you will need to make sure you have the MXadmin program which can easily be downloaded from your system web page at the IP address provided to you at install. Once you have that application downloaded and launched, it will bring you to a login screen. Your Login and Password will be identical to your user login and password for sake of ease, and your URL will be the same IP address given to you at install. For more information on using your administrator functionalities, please visit the How-To section of our website.