A fully functional contact center for voice, social media, chat, sms and more.
YipTel’s ENGAGE solution was developed to meet the needs of today’s technology savvy consumers delivering an innovative and streamlined approach to customer communications. A platform designed to make it easy and accessible for everyone. The cloud-based contact center solution integrates voice, chat, video, and social media capabilities into one single, powerful, easy-to-use interface.
Why Choose Engage
OMNI CHANNEL CONTACT CENTER
Easy Authentication
Deploys quickly and easily. Easy authentication with AzureAD or Office 365 credentials.
Easy Access from Social Channels
Multi-channel accessibility. First contact center platform optimized for inbound/outbound social media.
Great for Tracking and Training
Skills based routing, queuing, compliance and recording.
LIVE AGENT VIEWS
Easily see the live status of agents on various interactions with your clients as well as run long term historical reports to see the performance of your teams.
ACTIVE CALL
Streamline the process. All inbound communications, (text, email, and social media) can be put into a single feed for agent distribution.
EASY ADMINISTRATION
Simple workflow editing: Allows customer to visually build and edit simple or complex communications workflows for all types of communications and scripts.
