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Call Recording

YipTel Call Recording quality monitoring and evaluation software enables contact centers to evaluate agents’ performance, provide feedback, coach and train agents.

See what YipTel has done for others.

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Improve quality and performance

YipTel Call Recording is a reliable and easy-to-use compliance and quality management solution. YipTel Call Recording helps businesses and contact centers improve service quality and performance. With YipTel Call Recording you will be able to effortlessly monitor and improve the quality of your customer interactions for the best customer experience.

Recording options.

  • Security and compliance

    YipTel Call Recording helps companies to comply with legal requirements such as PCI-DSS, HIPAA, Sarbanes-Oxley, FIPS, FSA compliance and others.

    • Pause/resume recording triggers
    • Encryption and advanced security
    • Fine-grained privileged access
    • Configurable retention period
    • File watermarking
    • Audit log
  • Real-time dashboard

    Gain a real-time picture of your entire phone system. Generate statistics for calls, days, groups, users, and more with comprehensive reporting features. YipTel Call Recording dashboard provides an at-a-glance view of a number of metrics.

    • Calls-per-day
    • Call duration
    • Active calls
    • Total number of recorded calls
    • And more
  • Easy to use

    Recording your calls is only useful if you can find the information you’re looking for. That’s why we provide features that make it easy to organize, sift through and backup your recordings.

    • Search calls by any parameter
    • Audio visualization
    • Call notes
    • On-demand recording with Look-back technology
    • Call flow reconstruction
    • Category tagging
    • Scheduled backups
  • Agent scoring

    As an add on to our YipTel Call Recording product, YipTel Agent Scoring allows you to effectively score and quantify the quality of your agents’ calls.

    • Create custom forms for any number of departments
    • Deliver quantitative data to manage the performance of your agents
    • Run reports to see how agents are performing
    • Compatible with cellular phone and desktop

Let us find what works for you.

For over 40 years, YipTel has been the enterprise communication partner that provides reliable connections, customized through a selection of easy-to-use tools.

Check out our pricing

Get a custom quote. It's on us.