Hosted Vs. Premise – Which One Is Best for My Client?

We find requests come down to two different factors. Where is the phone system equipment located and how do we pay for it? Up to the last few years, companies would purchase or lease their phone system or PBX (Private Branch Exchange) and it would be located at their business. Since the change in technology…

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Why a Phone Call is Better than Email

Email is the most common form of communication in the business world.  On average, 40 emails are sent per day, per business email user, and 80 are received.  Are they as effective as we’d like them to be? Is that time spent in waiting for a reply worth it, or would your time be better…

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Situations that Require a Phone Call

There are some situations that you should never send a text message, however more and more people seem to be using their mobile devices for things that require a personal touch.  Some people rely entirely on texting to create, maintain, and end relationships.  Many people have developed phone anxiety and as a result, avoid talking…

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Dos and Don’ts of Video Conferencing

Video conferencing is becoming an increasingly popular form of communication between businesses—it is a more efficient use of time, saves on transportation costs, and even has proven success with sales rates. But, as what often happens with newer forms of communication, the etiquette surrounding this new communication technology has taken a few years to form,…

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Handling Upset Customers Over the Phone

One of the most stressful situations that you face in a business environment—especially in a call center environment—is having an upset customer on the phone. The customer has urgent needs and wants solutions now, and it is your job as a business to work through the limitations of over-the-phone communication in order to meet those…

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